Delivery and Return

Delivery Information

Order Processing

• All orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is dispatched, you will receive a confirmation email with tracking details (if tracking is available).

Delivery Timeframes

We ship Australia-wide using trusted carriers such as Australia Post, CouriersPlease, and Aramex.

Estimated delivery times:

• Standard Shipping: 3–10 business days
• Express Shipping: 1–4 business days
• Remote Areas: May take an additional 3–7 business days

Delivery times may vary due to carrier delays, weather conditions, or seasonal peaks.

Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free shipping may be available for orders over $20 purchase.

Order Tracking

• If your order includes tracking, you can track your parcel using the link provided in your dispatch email.
• Some small or low-value items may be sent via untracked letter mail to keep shipping costs low.

Returns & Refunds

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that:

• The item is unused,
• In its original condition,
• With all accessories, tags, or packaging (if applicable).

Return postage for change-of-mind returns is the responsibility of the customer unless otherwise stated.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your order.

Please provide:

• A brief description of the issue
• Photos or videos showing the problem and packaging

We will assess the case and offer a replacement, partial refund, or full refund depending on the situation.

Return Process

1. Contact our support team at contact@skoopzy.com with your order number.
2. We will provide return instructions or a prepaid label (if applicable).
3. Once your return is received and inspected, we’ll process your refund within 3–7 business days.

Non-Returnable Items

For hygiene or safety reasons, some items cannot be returned, such as:

• Personal care items
• Intimate products
• Custom or personalised orders
  (Adjust according to your products.)

Lost or Missing Parcels

If your parcel is delayed or missing, please contact us.
We will lodge an investigation with the courier.
Investigations may take 5–10 business days depending on the carrier.

Contact Us

For any delivery or return questions, please reach out at:
📧 contact@skoopzy.com